How a personalised order works
Each of our own gifts shows you the exact wording before anything is made, and nothing is printed or engraved until you approve it. Made-to-order gifts show the exact preview before you pay. Engraved pieces get a proof by email before we engrave. Everything ships within Canada, and prices are in Canadian dollars.
At a glance
| Kind of order | What you do | Before it is made | Timing |
|---|---|---|---|
| Made-to-order mugs, prints and ornaments | Enter your wording on the product page and check the exact preview. | Nothing is printed until you have checked the exact preview and paid. | Duplium produces in 2 to 3 business days before it ships; Printful items show a delivery estimate at checkout. |
| Engraved pieces | Request a quote, or use Buy now where a product shows it. | We email a proof before we engrave. If it is not right, we fix it or refund you in full. | The usual lead time is shown on each product page. |
| Orders of 10 or more for a church | Tell us what you need on the For churches page. | We send a quote and a proof within 1 business day. Nothing is made, and nothing is charged, until you approve. | One shipment to one address, with tracking. |
Questions people ask
Do I see a proof before I pay?
For made-to-order gifts you see the exact preview on the product page, and nothing is printed until you have checked it and paid. For engraved pieces: You'll get a proof by email before we engrave. If it isn't right, we fix it or refund you in full. For a church order of 10 or more, nothing is made, and nothing is charged, until you approve the proof.
How long does a personalised order take?
Duplium produces in 2 to 3 business days (Monday to Friday, not Canadian statutory holidays) before the order ships with Canada Post. Orders placed after 11:00 AM Eastern count from the next business day. For items produced by Printful, the delivery estimate shown at checkout already includes production. Printful publishes an average of 2 to 5 business days to produce and fulfil an order; that is an average, not a promise. Engraved pieces show their usual lead time on the product page. Before Christmas we publish order-by dates on the home page and the church page.
Which Bible translation is printed on my gift?
Scripture on our gifts is printed in the King James Version (KJV) or the World English Bible (WEB). The reference line on the gift names the translation, so you can see which one you chose.
Where is my gift made?
Printed to order in Canada by our print partner. Engraved pieces are different: Made in our Ingersoll workshop. Each product page states where that item is made.
What if my gift arrives damaged or wrong?
Made-to-order items are printed for you. If your item arrives damaged, defective or not as shown, email us a photo within 14 days of delivery and we will replace it or refund you. You do not send it back. We cannot accept returns for change of mind.
Do you ship across Canada?
Yes, within Canada only, and every price is in Canadian dollars. Your postal code shows the shipping amount, the tax and the total before you pay. Some items cannot be delivered to Yukon, the Northwest Territories or Nunavut; your postal code shows whether this one can.
Ready to choose? Browse the gifts, or order 10 or more for your church. Questions about an order? Write to us.