Skip to content

Ships across Canada. Prices in Canadian dollars. No duties.

Cool Christian Gifts

Returns and final sale

Personalised gifts are printed or engraved for you, so they are final sale. If one arrives defective, damaged or different from what you approved, we will replace it or refund you.

What that means in practice

  • Damaged, defective or not as shown. We replace it or refund you. Send us your order number and a photo within 14 days of delivery (7 days if it was damaged in transit).
  • Different from the approved preview or proof. If the finished gift is different from the preview you checked, or the proof you approved, in a way you were not told about, we replace it.
  • Your own wording. Made-to-order gifts are printed exactly as shown in the preview you checked, and engraved pieces exactly as shown in the proof you approved. A mistake in your own wording or spelling is final sale. That is why the preview, the read-back and the tick box exist: to catch it before anything is made.
  • Change of mind. We cannot accept returns for change of mind.

Made-to-order items are printed for you. If your item arrives damaged, defective or not as shown, we will replace it or refund you. We cannot accept returns for change of mind.

Orders for a church

A church order is approved from a proof we send you, and that approved proof is final sale on the same terms. If anything arrives damaged, defective or different from the approved proof, we replace it.

How to report a problem

Write to us with your order number and a photo of the problem. We look at every report individually.